Responsible gambling

Maybury Casino is committed to providing a safe and responsible gaming environment for all our players. We understand that problem gambling can have serious consequences, both financially and emotionally. Therefore, we are dedicated to supporting our customers who may be struggling with their betting habits.

Self-Exclusion

If you feel that you need help in controlling your betting, please contact our customer service team or speak to one of our staff members at the casino. We can place a self-exclusion on your account, which will prevent you from accessing any gaming services for a period of time agreed with us.

Deposit Limits and Reality Checks

We offer various tools to help manage your spending:

• Deposit limits: You can set a limit on the amount you can deposit into your account.
• Reality checks: Regular reminders are displayed during play, alerting you to the amount of time spent gaming.

Time-Outs

Take a break from gaming with our time-out feature. This will restrict access to your account for a specified period, allowing you to reassess and manage your betting habits.

Support Organizations

We recommend contacting GamCare or GambleAware for advice and support:

• GamCare: A leading provider of free counseling and support services.
• GambleAware: An independent charity working to reduce gambling harm in the UK.

Responsible Gaming Tools

At Genting Casino Maybury, we are committed to providing a responsible gaming environment. Our tools include:

• Deposit limits
• Reality checks
• Time-outs (self-exclusion)
• Loss limits

These features can be accessed and adjusted through your account settings or by speaking with our customer service team.

Support Available

Our staff at Genting Casino Maybury are trained to recognize signs of problem gaming. If you feel that you need help, please approach any member of the staff who will:

• Provide information on responsible gaming practices
• Facilitate self-exclusion (if necessary)
• Offer support and guidance

We also recommend contacting GamCare or GambleAware for further assistance.

Responsible Gaming Policy

Genting Casino Maybury is committed to providing a safe and enjoyable gaming environment. Our responsible gaming policy includes:

• Monitoring gaming behavior and alerting customers who may be at risk
• Implementing deposit limits, reality checks, time-outs, and other tools to manage betting habits

By working together with our players, we strive to prevent problem gambling and provide a positive experience for all.

Remember

If you feel that your gaming is becoming problematic or if you notice any signs of concern in someone else, please seek help. Our team is here to support you.